DEWALT Bare-Tool DW960B 3/8-Inch 18-Volt Cordless Right Angle Drill/Driver (Tool Only, No Battery)

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Price: $269.99 

Product Feature
- 2 speed ranges, 0-500/0-1,500 rpm, for increased user flexibility with a wide range of applications
- 320 unit watts out of maximum power, variable speed and reversing
- Multi-grip trigger provides comfort and convenience and allows the user to get into tighter spaces
- Durable, right angle transmission with sealed ball bearing for a longer tool life
- Tool only (batteries not included)
Product Description
A unique tool that makes it easy to work in awkward spaces without sacrificing power, the DEWALT DW960B 18-volt, 3/8-inch cordless right angle drill/driver offers first-rate performance and durability along with exceptional ergonomics. Its right-angle design and multi-grip trigger enables you to get into tighter spaces while still providing maximum control. It's powered by DEWALT's 18-volt cordless batteries (not included).

Right-angle design and multi-grip trigger helps you get into tighter spaces (view larger).
| DW960B 18-Volt 3/8-Inch Cordless Right Angle Drill/Driver At a Glance: - Unique right-angle design fits into awkward spaces
- Two speed ranges (0-500/0-1,500 RPM) for versatility
- 320 unit watts out of maximum power
- Bare tool--doesn't include battery or charger
- Three-year limited warranty; one-year free service
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Power and Performance
The DW960B features two distinct modes for project-specific performance--a low mode that delivers 0 to 500 RPM for 310 inch-pounds of torque and a high mode that delivers 0 to 1,500 RPM for 80 inch-pounds of torque. With a 3/8-inch plastic, ratcheting chuck, this drill/driver has a durable, right angle transmission with sealed ball bearing for a longer tool life and 320 unit watts out of maximum power for heavy-duty applications such as turning large bits and fasteners. Weighing only 2.8 pounds without the battery (not included), the lightweight design minimizes user fatigue.
Bare Tool
This DEWALT cordless tool does not come with a battery or charger. It's compatible with the DC9096 18-volt XRP battery pack and DW9117 15-minute charger.
Warranty
This DEWALT tool is backed by a three-year limited warranty covering any defects due to faulty materials or workmanship (from the date of purchase). It's also covered by DEWALT's one-year free service contract, where DEWALT will maintain the tool and replace worn parts caused by normal use--for free.
What's in the Box
One DEWALT DW960B 18-volt 3/8-inch cordless right-angle drill/driver and operating instructions (batteries and charger sold separately).
DEWALT Bare-Tool DW960B 3/8-Inch 18-Volt Cordless Right Angle Drill/Driver (Tool Only, No Battery) Review
I've had good luck with DeWalt tools over the years, and so when I needed a cordless angle drill it was a no brainer. So I thought. Unfortunately, this tool is not up to snuff. Six months after purchase, with very light use, the gears apparently gave out since the motor still runs but nothing turns. I'll get a replacement under warranty I am sure, but this is what you would expect for a $49 Ryobi tool, not a $200 DeWalt tool. It even feels kind of flimsy. Compare that to my regular DeWalt 18v cordless drill which I love in every way, and have beat the tar out of for four years - it still performs perfectly.
Fortunately it is covered by a 3 year warranty so at least I'll get three years for my $200. But given the poor performance of this tool so far (and the other negative review above) I don't expect whatever replacement tool I'll have will still work a few months after the warranty expires. I won't be boycotting DeWalt or anything since this item seems to be the exception. Maybe I just got unlucky. I hope so.
Update (11/18/2009):
Though I was not impressed by the tool, my experience with DeWalt's customer service was outstanding. I dropped the tool off at the local service center, luckily only a few miles away. A week later it was returned with the transmission replaced, good as new. I was never asked for a receipt or proof of the purchase date. Though I had these things, it is always the mark of a company that stands behind its products to repair them with "no questions asked."
I have changed my rating at this point to three stars from my original one star. The tool should not have failed, and it simply does not feel as well-built as the many other DeWalt tools I own. However, I will chalk this up to bad luck, and the company stood behind the product as well as anyone could expect.
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